Terms & Conditions
Last updated: 14 September 2026
These Terms and Conditions govern the use of disgatetravel.com and the airport transfer, private transfer, chauffeur, tour and related travel services arranged through it. By accessing the website or making a reservation, you agree to comply with these Terms and Conditions.
1. Reservations
All reservations are subject to availability and confirmation. After a booking is confirmed, we may send confirmation details by email or display them in the relevant booking system.
The customer is responsible for providing accurate and complete names, contact details, passenger information, dates, times, flight details and pickup or drop-off addresses. Incorrect or incomplete information may affect the successful completion of the service.
2. Pricing
Prices are displayed in the currency shown at the time of booking and include or exclude taxes, tolls, parking, waiting time and optional extras as stated before confirmation. Confirmed reservations are not affected by later price changes, unless the customer requests a change to the booking.
Approved B2B agency rates are available only to the relevant agency account and must not be shared or used outside the approved account.
3. Payments
Payments may be made through the secure payment methods shown on our website or in the written quotation. Payment transactions are processed by the relevant payment provider. Disgate Travel does not store full credit card information.
4. Service responsibility
We make reasonable efforts to provide the confirmed service and vehicle category. A service may be operated by Disgate Travel or by an approved local supplier, driver or guide. We are not responsible for delays or disruption caused by circumstances beyond our reasonable control, including severe weather, traffic, accidents, road closures, airport restrictions, government measures, strikes, airline delays or supplier failure.
5. Customer responsibilities
Customers must carry valid travel documents and be present at the specified pickup location at the agreed time. Failure to appear may be considered a no-show. The customer must provide accurate flight information and notify us promptly about any change or delay.
Passengers must follow reasonable safety instructions from the driver or guide. Damage, prohibited items or unsafe behaviour may result in additional charges or termination of the service without refund.
6. Website usage
Website content, text, graphics, logos and images belong to Disgate Travel or its licensors and may not be copied, reproduced or used without written permission. You must not use the website for unlawful activity, fraud, abuse or unauthorised access.
7. Cancellation and changes
Cancellation and refund conditions are shown during booking and in the booking confirmation. Those booking-specific conditions take priority over this general summary. See our Cancellation & Refund Policy.
8. Changes to these Terms
We may update these Terms and Conditions when our services, technology or legal obligations change. Continued use of the website after an update constitutes acceptance of the updated terms, subject to applicable law.
9. Governing law
These Terms and Conditions are intended to be interpreted in accordance with the laws applicable in the Republic of Türkiye. Any mandatory consumer rights remain unaffected.
10. Contact
Disgate Turizm Seyahat Acentası (TÜRSAB A-13265)
Sultaniye Mah. Doğan Araslı Bulv. No: 146-150/290, Esenyurt / İstanbul, Türkiye
info@disgatetravel.com
+90 542 169 07 22
This page should be reviewed by the company’s legal adviser for the final wording applicable to its operations.
