Cancellation & Refund Policy

Last updated: 14 September 2026

At Disgate Turizm Seyahat Acentası (Disgate Travel, TÜRSAB A-13265), we aim to provide a reliable service experience for our guests and agency partners. This policy applies to tour and transfer reservations made through disgatetravel.com or through approved partner agencies.

The cancellation conditions shown for a specific booking and in its confirmation always take priority over this general policy.

1. Cancellation by the customer

Cancellation requests must be sent in writing to info@disgatetravel.com or by WhatsApp to +90 542 169 07 22. Include the booking reference, passenger name and service date. The cancellation time is the time we receive the request, and the cancellation becomes effective when we confirm it.

• 21 days or more before the scheduled service: eligible for a full refund, subject to any booking-specific non-refundable charges.
• 7–20 days before the scheduled service: eligible for a 50% refund.
• Less than 7 days before the scheduled service: normally non-refundable.

Tickets, special events, seasonal products, supplier-operated tours and special offers may have different deadlines or may be non-refundable. The conditions shown at booking apply to those products.

2. No-show policy

If the customer does not appear at the agreed meeting point, cannot be reached using the supplied contact details or fails to participate without prior notice, the reservation may be treated as a no-show and no refund will normally be issued.

3. Changes to reservations

Changes to the date, time, route, passenger details or pickup location should be requested at least 7 days before the scheduled service. Changes are subject to availability and may result in a price difference. If a change cannot be made, it may be treated as a cancellation and new booking.

4. Airport delays and flight changes

Notify us as soon as possible about flight delays or changes. We will make reasonable efforts to coordinate the service when accurate flight information has been provided. Additional waiting, parking or route changes may be chargeable where stated in the booking conditions.

5. Cancellation by Disgate Travel

We may cancel or modify a service due to severe weather, government restrictions, safety concerns, road closures, supplier failure or other circumstances beyond our reasonable control. Where we cannot provide a suitable alternative, we will offer the available options, which may include rescheduling or a refund for the affected service.

6. Force majeure

We are not responsible for cancellation or interruption caused by events beyond our reasonable control, including natural disasters, strikes, political unrest, pandemics, airport measures or other unforeseen events.

7. Refund processing

Approved refunds are normally returned to the original payment method within 7–14 business days after approval. The final timing depends on the payment provider and the customer’s bank. Non-refundable supplier charges, ticket charges, bank fees and currency-conversion differences may not be recoverable.

8. B2B partner bookings

Approved agency bookings may be subject to separate written partner, credit-account or supplier conditions. Those conditions and the booking confirmation apply to the relevant agency booking.

9. Contact information

Disgate Turizm Seyahat Acentası (TÜRSAB A-13265)
Sultaniye Mah. Doğan Araslı Bulv. No: 146-150/290, Esenyurt / İstanbul, Türkiye
Email: info@disgatetravel.com
Phone & WhatsApp: +90 542 169 07 22

This page should be reviewed by the company’s legal adviser for the final wording applicable to its operations.